Vickie Wai Hay Chan

Vickie Wai Hay Chan is a counsellor based in the United Kingdom with 18 years of experience. She moved from Hong Kong in 2022 and works in English, Cantonese and Mandarin. Vickie is registered with the British Association for Counselling and Psychotherapy (BACP).

Before relocating she practised in Hong Kong, and has spent much of her career supporting people with work stress, relationship concerns and mental health difficulties. Her background includes hospital and social service settings and employee assistance programme work. This experience has given her a practical understanding of crisis intervention and workplace strain.

Vickie combines a family-systems outlook with humanistic ideas. Sessions often look at how relationships and past family patterns shape current feelings and behaviours. She uses emotion-focused work alongside cognitive strategies to help people manage strong feelings and rethink unhelpful patterns.

She also works with intimacy and sexual concerns and brings experience from sex therapy practice. The focus is on helping people identify their own resources and build clearer communication around intimacy and sexual matters. Vickie aims to make these conversations straightforward and non-judgemental.

People come to her for anger, stress, anxiety, depression, grief and life changes, as well as for support with parenting, career choices and self-esteem. She describes therapy as a collaborative process where the client’s goals guide the sessions. If someone wants practical steps and emotional understanding together, she offers that blend.

To begin, a person completes an online match questionnaire and then schedules sessions according to the therapist’s availability. Costs vary by location and the service uses a subscription that can be cancelled at any time.

How Vickie uses therapy approaches online

Client-Centred Therapy focuses on listening and understanding the client’s own priorities. The therapist offers empathy and reflection so people can find their own solutions and build self-trust. This approach can help with self-esteem, life purpose and decision-making.

Cognitive Behavioral Therapy (CBT) looks at the links between thoughts, feelings and actions. It includes practical exercises to test negative thoughts and try new behaviours, which can reduce anxiety, low mood and unhelpful patterns linked to anger.

Emotionally-Focused Therapy (EFT) helps people identify and work with strong emotions in relationships and within themselves. It can be useful for intimacy concerns, attachment issues and repairing communication in close relationships.

Choosing the right approach is part of the work. The therapist will talk with the client about goals, preferences and what feels most helpful. Together they will try methods and adapt them as needed so sessions match the person’s needs.

If you are considering online therapy, please confirm available session formats before booking as these are not specified in the biography. Online work can make it easier to fit therapy into a busy life, allow shorter check-ins when needed, reduce travel time and let people connect from another location. Registered and accredited professionals can use these ways of working to offer continuity of care and practical access to counselling.